Effective Date: May 1, 2025

Welcome to MasterStack (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website located at [https://www.masterstack.ai] (“Site”) and any related services including coaching sessions, product management courses, interview preparation, webinars, and digital content (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Provide accurate and complete registration information

2. Account Registration and Security

• You may need to create an account to access certain features of the Services.
• You agree to provide accurate and current information.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
• You must notify us immediately of any unauthorized use or security breach.

3. Services Overview

MasterStack provides coaching and educational services including:

• Product management and interview preparation courses
• 1-on-1 or group coaching sessions
• On-demand and live course content
• Mock interviews, resume reviews, and career consulting

We reserve the right to modify or discontinue any aspect of the Services at our sole discretion.

4. Payments and Refunds

A. Pricing

Prices for courses, coaching packages, or services are listed on our website and are subject to change.

B. Payment Processing

All payments are processed through secure third-party payment providers (e.g., Stripe, PayPal). We do not store your payment details.

C. Refund Policy

Refunds are subject to our Refund Policy. Generally:

• No refunds will be issued after content has been accessed or a session has been delivered.
• Partial or full refunds may be granted if requested within 7 days of purchase and no session/content has been used.
• Custom or discounted coaching packages are non-refundable unless explicitly stated.

5. User Conduct

You agree not to:

• Use the Services for any unlawful purpose
• Misrepresent your identity or impersonate others
• Upload, post, or share offensive, harmful, or copyrighted material
• Interfere with or disrupt the Site or servers
• Access Services through unauthorized means (e.g., bots, scraping)

We reserve the right to suspend or terminate your account if you violate these rules.

6. Intellectual Property

All content provided on the Site and through our Services — including text, videos, graphics, logos, lesson materials, and proprietary frameworks — is owned by or licensed to MasterStack and is protected by intellectual property laws.

You may not:

• Reproduce, distribute, or publicly display our content without written permission
• Sell, sublicense, or redistribute any materials

Limited use is granted only for your personal, non-commercial educational purposes.

7. Coaching and Educational Disclaimer

MasterStack provides career development and educational coaching. However:

• We do not guarantee job placement or interview success
• Outcomes depend on individual effort, market conditions, and other factors outside our control
• Any testimonials or success stories are for illustrative purposes only

8. Third-Party Services and Links

Our Site may contain links to third-party platforms (e.g., Zoom, LinkedIn, Calendly, or payment providers). We are not responsible for their content, privacy policies, or practices. Your use of these third-party services is at your own risk.

9. Termination

We reserve the right to terminate or suspend your access to the Services at our discretion, with or without notice, for any conduct that violates these Terms or is harmful to MasterStack or others.

You may cancel your account at any time by contacting us at support@masterstack.com.

10. Limitation of Liability

To the maximum extent permitted by law, MasterStack and its affiliates will not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, income, profits, or reputation
• Damages resulting from unauthorized access, use, or alterations of your data

In no event shall our total liability exceed the amount paid by you for the Services in the last 6 months.

11. Indemnification

You agree to indemnify and hold harmless MasterStack and its affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Services or violation of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page and indicated with an updated effective date. Your continued use of the Services after changes are made constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

MasterStack
Email: support@masterstack.ai
Website: [https://www.masterstack